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Requests
Inquires are processed upon reception of on-line request forms, e-mailed letters, or faxes. Your inquiry will be answered within 24 hours from the moment your message is received, if not on the week-end or holiday. Messages received on week-ends or holidays are processed the first working day after.
It is advisable to start making travel arrangements earlier than 14 days prior to the expected date of arrival to Ukraine. Although booking in advance is preferable, we will process last minute requests as well, if they are received in working hours - Monday though Friday, from 10 am till 6 pm, GMT+2.
Prices And Payments
Prices are calculated in EURO.
The request total amount is shown on the payment authorization page in EURO. Payment cards (credit or debit cards) are billed in EURO.
We accept Visa and MasterCard international payment cards (credit or debit cards) issued worlwide.
Payments can be settled on-line or as a mail-order.
Payment cards are billed in EURO. SlaviaTurism is not responsible for conversion rate deviation of Payment Systems, as well as any cardholder's bank or credit card company commissions involved in overseas transactions.
We operate bookings only for the reservations for which the payment authorization has been issued. Payment cards are billed after and only after the reservations are confirmed and, as a result, the bookings are completed.
On-line Visa or MasterCard payments
On-line transactions are processed via the SSL secure server.
Bookings are processed within 24 hours from the moment the payment authorization is received, if not on the week-end or holidays. Those received on weekend or holidays are processed the first working day after.
Mail-order Visa or MasterCard payments
Should you wish to use the mail-order option, please, specify it in your request for booking. We will send you the invoice for the requested arrangements and corresponding credit card payment form for completing and faxing back to us with your credit card copy - front and back sides.
Bookings are processed within 24 hours from the moment the payment authorization is received, if not on the week-end or holidays. Those received on weekend or holidays are processed the first working day after.
Bank transfer payment option is available only for travel agents which make bookings with us regularly.
Billing
Payment cards are billed after and only after the bookings are completed. Transportation costs are billed after tickets, transfers etc. are booked. Accommodation costs are billed within 14 days prior to the hotel check-in, except for hotels in the Crimea. The latter is billed 21 days prior to the hotel check-in.
Cancellations And Refunds
For canceling travel arrangements, please, e-mail or fax to us. The reception of cancellation will be confirmed within 24 hours from the moment your message is received, if not on the week-end or holiday. Messages received on week-ends or holidays are processed the first working day after.
Please, note if you have received no confirmation within this term it means we have not received your message. When making cancellations, please, make sure the information is received.
Hotels
Hotel cancellations made at 21 days or prior notice are usually subject to full hotel cost refund. For later cancellations, fees depend on the hotel cancellation policy solely.
Hotels in the Crimea might charge their cancellation fee of 1 night stay cost already at 21 days cancellation notice.
However, cancelling your hotel in other regions at least 5 days prior to the hotel check-in date you can be sure that cancellation fee would not exceed one night stay cost.
Air tickets
Air tickets refund policy depends on the Air company solely.
Please note: for cancellation processing tickets should be received 10 days prior to the flight or earlier.
Only having the tickets, we can make the cancellation and process the refund.
Privacy And Confidentiality
All booking data, personal data, payment cards information is kept confidential and is not disclosed to the third parties. Please, note inquiries made by the third parties about your bookings will not be answered, unless you instruct us to do so. In case, you wish to have someone follow up your bookings for you, please, inform us about his/her name and e-mail address.
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